This notice explains how 4Facilities Ltd uses personal information when you visit our website, make an enquiry or ask to receive email updates.
Who we are and how to contact us
4Facilities Ltd is responsible for the personal information covered by this notice. Our company number is 09442426. You can contact us at info@4facilities.co.uk, on 01273 044045, or at Unit 2, Glennys Industrial Estate, Latimer Road, Eastbourne, BN22 7ET.
Information you provide
When you contact us, we collect the details you choose to provide, such as your name, organisation, email address, telephone number, site postcode and information about the work you need. Correspondence, survey arrangements, quotations and service records may also contain personal information. Please avoid sending sensitive personal information that is not needed for your enquiry.
How we use information
We use enquiry details to respond, discuss your requirements, arrange site visits and prepare proposals. Where you request or receive services, we use the relevant information to manage that work and communicate with you.
The legal basis depends on the purpose: taking steps at your request before entering a contract or performing a contract with you; our legitimate interests in responding to business enquiries and administering our services; and meeting applicable legal obligations. Where we rely on consent for marketing, you can withdraw it at any time.
Email updates
Making an enquiry does not require a newsletter subscription. If you choose to receive marketing emails, you can unsubscribe using the link in those emails or contact us to change your preference. Service communications about an enquiry or agreed work are separate from marketing updates.
Service providers and sharing
We use service providers to operate the website, handle business communications and manage email updates. This includes Webflow for the website and Mailchimp for newsletters. Relevant information may also be shared with people involved in delivering the services you request, or where disclosure is required by law.
Some service providers may process information outside the UK. Contact us if you would like details of the providers and international transfer arrangements relevant to your information. Links to external websites, including Google reviews and social media, take you to services governed by their own privacy notices.
Cookies and website use
Cookies and similar technologies can support website functionality, security and measurement. Browser settings allow you to manage or delete cookies; blocking some cookies can affect how a website works. Any optional analytics or marketing technologies should be considered separately from the information you submit in an enquiry.
Keeping information
We keep personal information for the purposes for which it was collected, taking account of ongoing enquiries or contracts, service history, applicable legal requirements and the need to deal with questions or disputes. The appropriate period depends on the type of record. You can contact us about the retention of your information.
Your rights
Depending on the circumstances, you may have rights to access or correct your information, request its deletion, restrict or object to processing, and receive certain information in a portable form. Where processing relies on consent, you can withdraw that consent without affecting earlier lawful processing. Contact us using the details above to make a request.
You can also complain to the UK Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint for information.
Changes to this notice
We will update this page when this notice changes.